I've never had to call Mall security until yesterday.
A manager in our other BBW store was "let go" on Friday. I'm not really sure of the details of why, but let's just say she didn't take it well. She threw her keys at the co manager and proceeded to say things about the store manager that I wouldn’t wish on anybody. She also said a lot of words I've only heard used on Sex and the City.
Of course, guess who gets to go clean up the mess. Before Charlie and I left for our Wilmington trip on Friday, I got a call from my store manager asking if I'd help out. I said yes, because I was already scheduled to go down there and help in a few weeks when the store manager has her baby. I left early yesterday so I had a chance to go by my mall and get the keys to the other store and ask my boss questions about the store. She left me with a warning " ***** has not been taking her termination well. She has been very verbally abusive, she's come by the store a few times, and she has said some pretty terrifying things. If she comes in the store to cause trouble, ask her to leave. If she doesn't leave, call Mall Security and have her removed from the store."
This is getting really long.
I was scheduled to work at 1-10 shift. When I got there, the co manager gave me the run down and I got acquainted with the layout of the store. Then she left to go on break. About 20 minutes later, ****** walks in the store.
I didn't want to ask her to leave right away, so I watched her for a minute. She was talking to the associate about the store manager, walking behind the counter, being loud. I wanted to call my boss to make sure it was ok to ask her to go, but she kept walking in the back room! Then she said she'd be back later, and she left.
I went to the back to call my boss to see what to do if she comes back. I was told to ask her to leave when she returned. As my co manager is asking me questions, my associate walks in the back door. "She's back and is demanding to know who you're talking to." I hang up the phone and walk out to talk to her.
"*****, I'm so sorry, but I've been instructed that if I see you in the store, I'm going to have to ask you to leave."
"By the people above me. I'm sorry, those are just my orders."
"Well, you can just tell them that [the store manager] is a F&%!ING LIAR and that I know what she did! (And here she gets in my face) I also know that they did this so you can get my job, so you just better watch you F&*#ing back!" and she walks out and sits on a bench right in front of the store.
First of all, the whole thing had nothing to do with me. Second of all, I can tell when somebody is saying things because they're mad, and when somebody is serious and wants to mess you up. She scared the crap out of me. I stood there a second and went to the back to call my boss. I explained the situation (shaking like a leaf!) and she said she would call the DM. He calls a minute later and says that I need to call Mall Security and have her removed.
Mind you this is not my store, so I don't even know where the number is. I found it, called and they responded. About 4 of them. The mall I was working at is like a ghost town, so I'm sure they all sit around waiting for calls like this. I explained the situation and they said they can't take her out of the mall, but they can make sure she doesn't come back in the store. So they stood outside the door in front of her for about an hour.
In the middle of all this, the co manager comes back from break and sees security guards everywhere. I explain the whole thing and the next hour she gets calls from ***** and her husband, yelling at her. Our DM calls and instructs the co manager to tell her she's not welcome in any of the BBW stores in the area.
So, I'm not going to lie, I was pretty jittery yesterday. It took a few hours to get my heart rate back to normal. I was afraid to go on break, let alone leave in a dark parking lot! We had a security guard walk us out. But then in my car I kept looking in my rear view mirror to make sure no one was about to shoot me.
I don't have to work in their store until Saturday, so hopefully the whole thing will have blown over.
The end. :)