Thursday, February 09, 2006

BBB to the Rescue


Just to catch up anyone who isn't aware, I ordered 2 Christmas presents from Overstock.com that never came. After 3 months and numerous fruitless emails and one pathetic phone call, I finally reported them to the Better Business Bureau.

Overstock's customer service people are flat-out useless liars who will say anything to get you off their backs. We had 1 live chat, 5 emails, and 1 phone call, all of which promised a research team for the problem and a resolution in 2 days. We never got so much as a follow-up.

I googled the BBB, and they have an awesome website where you can report problems. Here I am a couple of days (not months!) later, and I have a resolution!!! A full refund plus a credit with Overstock for about half what I'd spent originally. And abject apologies, from somebody who actually cares how their business looks, not some underpaid loser working for a telemarketing company.

So moral of the story is, use the Better Business Bureau! They're fast, free, and can get in touch with people in high places.

7 comments:

bigsip said...

When I first read the title, I thought it said "BBQ to the Rescue".

MMMMMMMMMMM, BBQ!

Anyway, thank goodness there's finally a resolution! These people have been jerking us around for months. BBB is awesome!

Jamison said...

I thought it said that too haha!...
I have used the BBB twice... once to report mcconnell honda (Who I have forgiven, and love them now) and Montgomery Seamless Gutters who, like overstock, lie like mad to get you off their back...

Jamison said...

Gabriella Anastazya Janush Hernandez...

thats a students name where I work...

sorry, off topic, but and insanly long name...

bigsip said...

She sounds like a Furner (Foreigner).

What on Earth did McConnel Honda do to you?

I'm gonna start using BBB more often!

Jamison said...

I had my car in the shop for reg maintenance (the red 97 accord) and they came in to tell me that they needed to do some $30o work on it.

I took it to 3 people and they all said that they were lying...

so, with 2 mechanics opinion and 1 handy mans opinion, I contact teh BB telling them that honda was trying to milk me.

honda called, made it all better and when we bought our new accord from them, we were very happy with the staff and all that jazz...

bigsip said...

Awesome!

Honda licks your shoe soles.

Diana said...

That's awesome, Rachel! Yay, BBB!