Thursday, February 09, 2006
BBB to the Rescue
Just to catch up anyone who isn't aware, I ordered 2 Christmas presents from Overstock.com that never came. After 3 months and numerous fruitless emails and one pathetic phone call, I finally reported them to the Better Business Bureau.
Overstock's customer service people are flat-out useless liars who will say anything to get you off their backs. We had 1 live chat, 5 emails, and 1 phone call, all of which promised a research team for the problem and a resolution in 2 days. We never got so much as a follow-up.
I googled the BBB, and they have an awesome website where you can report problems. Here I am a couple of days (not months!) later, and I have a resolution!!! A full refund plus a credit with Overstock for about half what I'd spent originally. And abject apologies, from somebody who actually cares how their business looks, not some underpaid loser working for a telemarketing company.
So moral of the story is, use the Better Business Bureau! They're fast, free, and can get in touch with people in high places.